Twenty-five days after placing an order for one book... this is what
Amazon has
managed to deliver!
In the meantime, there have been three complaints and four
different communications. But my book still hasn't arrived. Apparently, even
Amazon doesn't know when it will arrive!
Sometimes I wonder if some of the people working at Amazon
today have made it their mission to destroy Jeff Bezos's brand name.
Because that's exactly what my latest, absolutely
frustrating experience with Amazon feels like.
Here's what happened.
On September 1, I ordered a book from Amazon.in.
The book did not arrive on the date promised in the tracking
information. Instead of the book I ordered, I received a 10-page children's
picture book called Cinderella.
I complained the same day. I was asked to take a photo of
the book I had received by mistake and upload it. I did that.
Then they gave me another delivery date.
I waited.
The book didn't arrive.
Then I saw a notification in the tracking section saying:
“Your book will arrive by September 24.”
I waited until yesterday.
Today is September 25.
So I filed another complaint—this time on X.
Within 10 minutes, Amazon responded with a comment asking me
to click a link and provide the details of my complaint.
Seriously?
Didn't I just complain?
This level of irresponsibility and lack of coordination is
beginning to feel worse than a government office that doesn't care about its
customers.
And here's another frustrating part:
Every time a new customer service representative contacts me
on this complaint, I have to explain my entire problem all over again from the
beginning!
There seems to be no value for the customer—or for the
customer's time.
There seems to be no coordination between departments and
customer service.
And apparently, Amazon itself doesn't know when my book will
reach me.
And now I get another shameless notification:
“If you want, you can request a refund.”
This is today's Amazon.
One book. Twenty-five days. Three complaints. Four different
communications. And still no book.
What happened to the legendary Amazon?
If someone can get this post to Jeff Bezos, I'd appreciate
it.
If I can find his email address, I'll send him this post
myself.
- Manohar Chimmani